常见问题

VERTEX-MT test cards support DDR4, DDR5, LPDDR4/5 and HBM3 memory standards. We continuously follow the latest JEDEC standards to ensure products comply with industry specifications.

Under normal laboratory use, VERTEX-MT test cards have a typical lifespan of 5-7 years. All products come with a 3-year warranty.

Yes, we offer NRE (Non-Recurring Engineering) customization services to develop dedicated test solutions based on specific customer requirements.

For non-human damage within warranty period, we provide free repair or replacement. Please contact sales@vertex-mt.com to apply for RMA.

Technical support can be reached via engineering@vertex-mt.com or by calling +86 755 8800 9500. Responses are typically provided within 24 hours.

Yes, we offer remote technical training services, including test card operation, software usage and troubleshooting.

Standard delivery lead time is 4-6 weeks. Custom product lead times vary based on complexity, typically 8-16 weeks.

We accept T/T, L/C and PayPal. Specific terms can be negotiated with the sales team.